Customer Service Representative - State Farm Agent Team Member
Full Time in Pasadena, CA
Responsive recruiter
Replies within 24 hours
Benefits
- Base plus commissions
- 401(k)
- Bonus based on performance
- Opportunity for advancement
- Paid time off
- Training & development
About Us Jim Krause State Farm has proudly served the Pasadena community for over 40 years. We’re known for our personalized service, long-standing client relationships, and a strong commitment to excellence. Our agency is growing, and we’re looking for a dependable and personable Customer Service Representative to join our team and help ensure our customers feel supported every step of the way.
Why Join Us?
- Join a highly respected, community-focused agency
- Work in a team-oriented, supportive environment
- Opportunity to grow your insurance career
- Training and mentorship from experienced professionals
- Competitive base pay with bonus potential
Key Responsibilities
- Provide outstanding customer service by phone, email, and in-person
- Process policy changes, billing inquiries, and documentation
- Support the sales team with follow-ups and customer onboarding
- Ensure timely responses to customer questions and service requests
- Maintain accurate client records and task tracking within our CRM
- Build lasting relationships and trust with every interaction
Qualifications
- Previous customer service experience preferred
- Strong attention to detail and ability to multitask
- Friendly, positive attitude and excellent communication skills
- Self-starter with strong problem-solving ability
- Proficient with office technology and task management tools
- Property & Casualty license required (or willingness to obtain)
- Life & Health license a plus
Compensation $40,000 – $55,000/year (Base + Bonus Opportunities) Compensation based on experience and performance.
Apply Today If you're customer-focused, organized, and ready to make a difference in a local agency that values relationships and service, we’d love to meet you. Submit your resume to join Jim Krause State Farm and be part of something meaningful.
Compensation $50,000.00 - $65,000.00 per year
Join a community of good neighbors
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Make a difference in your community every day.
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Gain confidence and grow your dream career.
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Earn benefits and rewards that are second to none